Refund policy

Every Yugal portrait is made to order from the photographs you upload, so it can't be resold. That is why our policy is built around getting it right before we print, and putting it right if something goes wrong after.

Before you pay. You can make up to three free previews, each in three versions, and order only the one you love.

After you order, before we print. We send you a private link to look at your portrait once more. You can approve it, switch to another of its versions, or ask for up to two revisions (the same tradition painted again, or another tradition, from your photographs). Nothing is printed until you approve, or until 48 hours have passed without a reply.

Cancelling. You can cancel for a full refund at any time before your portrait goes to print. Write to hello@yugal.life with your order number. Once a canvas is in production it can no longer be cancelled.

Returns. Because each portrait is personalised, we don't accept returns or exchanges for a change of mind, or for a likeness you approved.

Damage or print defects. If your canvas arrives damaged, or with a printing fault (for example torn canvas, a broken stretcher, smudged or missing print), email hello@yugal.life within 7 days of delivery with your order number and photos of the canvas and the packaging. We will reprint and send a new canvas at no cost, or, if a reprint isn't possible, refund you in full. You don't need to send the damaged canvas back unless we ask.

How refunds are paid. Refunds go back to the original payment method within 8–14 working days of our confirmation. Your bank may take a few more days to show it.

Contact. hello@yugal.life